Subscription policy

What a subscription is

A subscription repeats your order on a schedule you choose. You pick how often when you subscribe, and every order after the first arrives without you placing it again. Some plans are paid up front for a set number of orders instead.

When it renews and bills

Each renewal is charged to the card you saved at checkout, on the date shown in your account. We email you a reminder before each renewal. If a payment does not go through, we let you know so you can update your card.

Skipping and pausing

You can skip a renewal or pause your subscription from your account before it renews. A skipped renewal is not charged. A paused subscription stays paused until you resume it.

Changing your plan

You can change what you receive or how often from your account. The change applies from your next renewal, at the price shown when you make it.

Canceling

You can cancel from your account at any time. Canceling takes effect from your next renewal, and nothing more is charged after it. If you paid for a set term up front, it runs to its end and then stops.

Refunds

Subscription orders follow our refund policy, the same as any other order. A renewal that has already been charged is refunded only as that policy describes.

Questions

Reply to any email we send about your subscription, or use the contact details on this site. We are happy to help.